1 800 929 7152

Useful information to help you think
about your trip to Japan.

Q. When is the best time to travel?

A. We believe that every season in Japan is unique has something amazing to offer!In our planning pages you can explore the different seasons and learn more about the possibilities.

Q. Can I book my whole trip through you?

A. Yes of course! We specialize in creating unique and exclusive tailor made trips and can take care of your every need from start to finish. Our expertise in travel planning will save you time and make sure that all details are thought of so that you can focus on looking forward to your vacation. 

Q. How does the planning process work?

A. We encourage you to visit our planning pages where you can learn about the accommodation options, the exclusive experiences we offer, the best time to come, and end by sending us an inquiry; or, you can simply contact us by phone or email directly. For more inspiration, we invite you to also visit our blog where you can get a glimpse of some hidden gems and festivals, explore parts of Japan that are off the beaten path and read about authentic experiences in traditional arts, culture and cuisine.

Q. What kind of support can I expect once
I’m in Japan?

A. As a travel agency based in Japan with native English-speaking staff, we have learned from traditional Japanese hospitality and take full responsibility for you during your stay in Japan, providing support by email, phone or in person if anything should happen. You will be given contact numbers with your trip information prior to your arrival, and we will be checking in with you during the trip to make sure everything is going well.

Q. Can you arrange our plane tickets?

A. Yes, we believe the flights are an important part of your experience and we are more than happy to take care of all your travel needs, including international and domestic plane tickets.

Q. How far in advance should I book?

A. Due to Japan’s increasing popularity, we encourage you to book as early as possible in order to assure the most options for accommodations and experiences. This is particularly true during peak seasons such as fall, spring, and the New Year’s holidays.

Q. Do I need to have travel insurance?

A. Insurance is recommended. There are several types of travel insurances available, and we encourage you to thoroughly explore your options. 

Your home medical insurance may cover medical expenses incurred while abroad and emergency evacuation or repatriation, but policies vary widely. You may want to purchase travel medical insurance separately or as part of a comprehensive travel insurance plan.

Q. Is Japan a good destination to bring children?

A. Absolutely! The Japanese love children, and there are endless child-friendly places and activities all around Japan. We specialize in tailor made itineraries for any type of clients and are experienced in providing family friendly travel for all ages. We offer many hands-on experiences and personalized activities that the whole family can enjoy including specialized guides that love working with children and accommodations that welcome families with open arms.

Q. Do you offer group tours?

A. We are pleased to work with private groups such as multi-generational family trips, sets of couples or friends traveling for a specific purpose such as art, culture or cuisine, or other similar groups. However, we do not offer pre-arranged, join-in group tours.

Q. I have booked flights and hotels already; can you help with the rest of my itinerary?

A. We want to provide a unique and tailored experience for you as well as support you throughout your vacation in Japan and the best way for us to do that is to be responsible for the majority of your trip, including hotel bookings. If you have already booked your flights, we will still be glad to help you with the rest of your itinerary and bookings but we don’t arrange isolated experiences or hotel bookings and we generally don’t arrange partial trips.